Terms & Conditions

1.      GENERAL

The Terms and Conditions herein stated form part of each and   every Contract made between the Company and the Customer and may only be amended   by written agreement.

Acceptance of these Terms and Conditions is implicit in each and   every Contract between the Company and the Customer.

The Customer may request a direct hard copy of these Terms and   Conditions at any time.   Such a request will not be unreasonably refused.

2.      PAYMENT

The price for goods and services supplied is due on or before   delivery.   However, where credit terms have been agreed in advance and/or in   writing, the price for goods supplied is due on or before, but no later than,   the formally agreed date as indicated on the invoice.

3.      DISCOUNT

Any discount, reduction or waiver, howsoever agreed and howsoever   allowed shall become irretrievably forfeit if the full discounted price is not   paid strictly in accordance with the due date as defined in (2) above.   In   exceptional circumstances the Company may consider the grant of an additional   period of time for payment but in no circumstance will such an additional period   be greater than 30 days.  

Where forfeiture of discount occurs under the provisions of this   section, the Company may issue a further invoice to recover the discount or   reduction that was originally allowed and the further invoice shall immediately   become due and payable. 

Once a further invoice has been raised, settlement of the   original invoice will not be accepted as full settlement of the debt and the   further invoice must also be paid.   Where necessary, pursuance of any remaining   debt through the County Court will include the additional invoice as well as all   other sums due, together with costs and legal and other expenses.


If payment for goods and services is not received on or before   the due date, the payment will be deemed to be overdue and the Company will, at   the sole discretion of the Company, issue reminders by letter and/or by   telephone, fax or e-mail.  

Once a payment is deemed to be overdue by any period in excess of   seven days, the Company will, on a date determined by the Company, issue a   further invoice in respect of an Administration Fee as determined in accordance   with The Late Payment of Commercial Debts Regulations 2002.   Any such further   invoice shall immediately become due and payable. 

Once a further invoice has been raised, settlement of the   original invoice will not be accepted as full settlement of the debt and the   further invoice must also be paid.   Where necessary, pursuance of any remaining   debt through the County Court will include the additional invoice as well as all   other sums due, together with costs and legal and other expenses.

In accordance with the above Regulations, the Administration Fee   for a debt of up to £1000 will be charged at the rate of £40 whilst a debt in   excess of £1000 will incur a fee of £70.    Administration Fees are liable to   VAT at the current applicable rate.


The Company may issue a Summons in The County Court  in respect   of invoices which are overdue by more than 30 days.   The Summons will include a   Claim for all overdue invoices and for any invoice issued in respect of   Forfeiture of Discount and/or  Administration Fees charged in accordance with   The Late Payment of Commercial Debts Regulations 2002.

6.      DELIVERY

(a)  Delivery of goods by carrier (including postage)   may be arranged by the Company on behalf of the Customer and at the Customer’s   request and expense.   The Company, on request, will arrange transit   insurance on behalf of the Customer and will then voluntarily accept liability   for loss or damage in transit where:­

(i)   Claims are notified to the Company within 7 days of   delivery or discovery of non-delivery. Royal Mail do not accept that a parcel is lost or mislaid until 20 working days after dispatch, we will abide by their timescales.

(ii)  The Company is given the benefit of the insurance   claim.

(b)  Any delay in notifying a claim may prejudice the Customer’s   right to recovery.

(c)  Delivery dates are estimates only but the Company will   endeavour to meet them where possible


(a)    New goods supplied with the benefit of a manufacturers   guarantee or maintenance contract will in the event of defect be replaced free   of charge if returned to the Company in original condition and within 7 days of   purchase.

(b)   Where there is no manufacturer’s Guarantee or maintenance   contract new goods will in the event of defect be replaced free of charge if   returned to the Company in original condition and within 7 days of purchase

(c)    Defective new goods without an effective manufacturer’s   guarantee or maintenance contract will be repaired and redelivered to the   Customer free of charge if returned to the Company in packaging adequate for   transit by carrier within 12 months of purchase together with all associated   goods originally supplied.

(d)   Goods returned for replacement (7a or 7b below) will only   be replaced if returned in original packaging together with all associated goods   originally supplied.

(e)    Any Customer returning faulty goods to the Company’s   premises personally or by carrier must obtain the necessary returns paperwork.   Goods can only be collected or returned when this paperwork is produced.

(f)    Unless the Customer provides an independent report   revealing the defect the Company reserves the right to charge for obtaining such   a report itself and returning the goods to the Customer if they prove not to be   defective.

(g)   Original packaging is generally adequate for transit by   carrier. If returned goods are not adequately packaged for safe transit the   Company may make a charge for packaging.

(h)   For the purposes of this clause goods with a defect or   which are defective are goods in that state upon purchase or which become such   otherwise than as a result of misuse or accident.

(i)    This guarantee does not diminish the statutory rights of   the Customer.

(j) Refunds are only available for stock items (i.e. not made to order).   Please note that ALL items of jewellery, bridal and hair accessories are   specifically made to order. These purchases are not eligible for refund and are   exempt from the distance selling regulations.

If a none stock item is not defective, there is a 15%   restocking fee applied to cover administrative costs. Items must be returned in   the same condition they were received, and with any promotional offers included.   Please contact us within 48 hours of receipt to arrange returning the item.   Items must be returned within 7 days of receipt.

In the unlikely event that your item is defective, a   replacement or refund will be be sent as soon as possible.

Cancellations are accepted for 3 days after an order is   placed, after this time we may be working on your order and find it is beyond cancellation.


The Customer is expected to exercise all appropriate precautions   to ensure that the goods provided by the Company are used only for the purpose   for which they were intended.   

Our products are not toys and whilst every care is taken is taken   in the manufacture of our products they are, by definition, fragile and may be   easily broken if mishandled.   

Further, it is obvious that component parts of each purchase may   be readily detached unless handled properly and such component parts, as well as   items such as table diamonds, are extremely attractive to children.  

Care and common sense should be used to ensure that children in   particular do not have access to any item or packaging that may result in them   being harmed or injured in any way.  

The company cannot, and does not, accept any liability for any   injury howsoever caused resulting from the supply or manufacture of any   product.  


(a)    This clause only applies to Customers who are not   consumers within the meaning of Section 12 Unfair Contract Terms Act 1977.

(b)   The Company’s liability under these Terms and Conditions of   Sale or under any other term, condition or warranty expressed or implied herein   by virtue of the common law or statute or otherwise or in tort, in respect of   loss or damage arising in consequence or by virtue of defective goods shall be   limited (insofar as such limitation is lawful) to the cost price of the goods   and in particular and subject as aforesaid the Company shall not be liable for   any loss or damage of whatsoever nature or to whomsoever caused or arising out   of the use of goods supplied by it.

(c)    The Customer shall indemnify the Company against the   consequences of all claims made against the Company by any third party in   respect of defective goods supplied by the Company to the Customer insofar as   any such claim exceeds that which the Customer could have successfully claimed   against the Company.

(d)   Unless the contrary is agreed in writing goods are not sold   as being suitable for any purpose other than that for which they were   specifically manufactured, the responsibility for ascertaining this being   entirely that of the Customer.

(e)    The Company’s employees or agents are not authorised to   make any representations concerning the goods unless confirmed by the Company in   writing. In entering into the contract the Customer acknowledges that it does   not rely on, and waives any claim for breach of, any such representations which   are not so confirmed.

(f)    This clause does not detract from the Guarantee provisions   of clause 8 herein.


The Company shall not be liable in respect of any shortage of or   failure to supply goods where such shortages or failure is due to Act of God,   shortage of supply, riots, civil commotion, strikes, lock-outs, stoppages or   restraint or withdrawal of labour for whatever cause whether partial or general   or any other reason beyond the control of the Company and the Company in such   circumstances shall not be liable in respect of any consequential loss to the   Customer.

12.    WAIVER

Any indulgence granted by the Company to the Customer or any   waiver by the Company of its rights under these Terms and Conditions in respect   of any particular transaction or series of transactions shall not be deemed an   agreement to confer the same indulgence or waiver of the Company’s rights in   respect of any previous or further transactions.

Privacy Policy:

                Mango Gems, and their   sister company CTA Services value their customers privacy and we take very   seriously our responsibilities to protect it. We never provide information to   third parties, and will never share any contact information or billing   information with any other company.

All credit card numbers are encrypted in the software when the   order is placed using 128 bit encryption. They are not held in clear text on any   web site. We do not store credit card details. All data used to precess your   order is immediately destroyed.

We operate within the guidelines set out by Data Protection Law.